FAQ

We offer a flexible month-to-month service, allowing you to enjoy the benefits without committing to a long-term contract. Although we do not provide refunds or money-back guarantees, you have the liberty to cancel your account anytime by reaching out to our dedicated customer support team. We're confident that our platform offers a substantial marketing advantage to your business, and we're committed to providing an exceptional experience. While we believe you'll appreciate the benefits and continue using our service, we understand that our platform may not meet your expectations. Therefore, you're free to cancel your account at any time without any obligation.

If you need assistance, our customer service support team is available to help you. To get in touch with us, you can click on the link provided Get Support, and one of our representatives will do their best to respond and answer your question within 24 hours. If you need immediate assistance, our Live Support feature is accessible by clicking on the icon situated at the lower right corner of any Hotcrm backoffice page. This feature enables you to chat in real-time with our friendly representatives. Please bear in mind that technical support-related issues may require you to get in touch with a different department. Check the following question for further details on how to connect with technical support. Our customer service team is available to help you with general inquiries like resetting your login credentials or updating your billing information. Don't hesitate to reach out to us for any concerns or questions you may have.

Upon signing up for your VIP Marketing Services account, an email was sent to you containing your representative's personalized contact information. If you're unable to locate this email, we suggest searching your inbox for "Hotcrm VIP Marketing Services." In case you're still unable to find it (e.g., accidentally deleted), you can click HERE to contact us via email, and we'll connect you with your assigned representative. We value the significance of having direct communication with your representative and are committed to providing any assistance you require.

By upgrading to our VIP Marketing Services, you can sit back and relax while our team of experts does the heavy lifting for you. Our VIP staff will develop and optimize a highly effective campaign to attract new leads and get your phone ringing. In addition to lead generation, our VIP Marketing Services are designed to handle all aspects of your marketing needs. From website design to content marketing, lead and landing page design, and social media marketing, our team has got you covered. With our VIP Marketing Services, you can save precious time and money, and avoid the steep learning curve associated with doing it yourself. Trust our experts to handle everything for you, so you can focus on growing your business. With Hotcrm's VIP Marketing Services, you'll have access to a comprehensive suite of marketing solutions to take your business to the next level.

Ever since its inception in by founder Paul Salvago, Hotcrm has been surging ahead with great momentum and has accomplished remarkable success!

The Hotcrm Dialer is a robust tool that simplifies the process of contacting opted-in leads. With a simple upload of your leads' spreadsheet, you can efficiently record and dispatch two different messages. One message is intended for live customers who agree to be transferred to your agents, while the other message can be sent via email or used for callbacks. The usefulness of the Hotcrm Dialer is not limited to businesses only; it's a valuable tool for schools, charities, and emergency services as well. Schools can rely on it to keep parents informed about crucial events such as parent-teacher conferences and school closures. Charities can leverage the Hotcrm Dialer to reach out to potential donors promptly and effectively during fundraising campaigns. Emergency services can use it to send out alerts to the public during critical situations. The Hotcrm Dialer is a beneficial tool for other businesses like spas, doctor's offices, and automotive shops as well. They can use it to send appointment reminders and streamline their communication and outreach efforts. The process is straightforward: all you need to do is load your .csv file, press play, and wait for the incoming calls. With its versatility and user-friendly interface, the Hotcrm Dialer is an indispensable tool for any business looking to simplify its communication processes and outreach efforts.

You can choose from our Free, Basic, or Premium plans that cater to your specific needs. Additionally, you can effortlessly update your plan at any time and from anywhere, giving you the flexibility to adjust your subscription according to your requirements.

Founded by a team of experienced entrepreneurs with a passion for technology and a dedication to delivering exceptional customer service, Hotcrm US, INC. was established to meet the growing demand for affordable, high-quality cloud-based communication services. As a leading provider of tailored cloud-based communication systems, Hotcrm offers customized solutions that meet the unique needs of every business. At Hotcrm, our leadership team is devoted to delivering high-quality services to our clients, guaranteeing the best communication solutions available. We take pride in our unparalleled customer service, and each member of our team is dedicated to ensuring that our customers have a smooth and hassle-free experience from beginning to end. At Hotcrm, we place significant emphasis on assembling the right team by following a strict hiring process that involves multiple interviews, evaluations, and assessments. This thorough process has enabled us to build a rapidly expanding team of professionals committed to helping our customers grow their businesses by providing top-notch communication solutions at a reasonable cost. At Hotcrm, our philosophy centers around prioritizing our customers and working diligently to ensure their satisfaction with our services. We are committed to being the market leader and take pride in delivering an unparalleled communication experience to our customers.

If you are prepared to elevate your marketing endeavors, our VIP program offers the ideal solution. To upgrade from our standard marketing packages to the VIP program, kindly click on the link provided Get Support, and one of our VIP representatives will be in touch with you by phone as soon as possible. Our dedicated VIP representatives will guide you through the entire upgrade process, ensuring a seamless experience. To guarantee prompt communication, kindly provide us with your best phone number to reach you in your email.

At the moment, we do not offer bulk discounts. Nonetheless, our services are flexible and provided on a monthly basis, enabling our clients to tailor their service to meet their evolving needs.