Automotive dealers and manufacturers need to communicate with customers. We provide them with a call center that is as fast and efficient as a top-of-the-line vehicle.
This allows agents to guide customers in purchasing or renting a car. Make the customer feel cared for and listened to, and you’ll build loyalty and trust.
Keep a record in your CRM of what each customer is looking for during the car buying process. Delight them by listening and offering an option that fits their needs.
Make your call center work with your CRM. Agents can see all client information at a glance, making follow-ups easy.
Hotcrm will record customers who come to your website and share their info with you. You can add them to an automatic call list and interact with them at any time.
With powerful predictive dialing, you can reach more customers and organize appointments. It will adjust its own speed according to the call response speed of your agents.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Help your customers via many channels, all on one screen. Offer your customers seamless support, no matter what channel they are using.
Our infrastructure is redundant and scalable. That means you'll always be able to show up for your customers.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
These easy to use tools make managing your team a breeze. Track performance and see what needs adjusting, in real time.
Did you know that it takes on average only 1 hour for a potential automobile buyer to go cold? In a digital world, prospects reach companies centrally through their website, forms, emails, but the auto-motive world depends on local dealers who can showcase the products physically to its customers.
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