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How HotcrmBenefits In Cargo & Logistics Companies
Online shopping has increased in recent years. This means that (more than ever) logistics and cargo companies need a way to interact with customers.
Online shopping has increased in recent years. This means that (more than ever) logistics and cargo companies need a way to interact with customers.
The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests. Hotcrm eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.
A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries. An effective solution from Hotcrm was offered, and implemented in all those countries in 3 days, saving time and money significantly.
Field teams can contact customers during delivery, without accessing their phone number. Customers can reach out to field teams via the call center infrastructure.
Your customer calls to inquire about the status of their delivery. They enter the tracking number and get the info, without needing to connect to an agent.
Your customers can interact with you via chatbots and voicebots.
They can get automatic updates on the status of their delivery and more, in an instant.
Get back to the customers who are trying to reach you and improve customer satisfaction. Track missed calls and manage them within the rules you set.
Do you have branches in many locations? Track them all on a single screen. Adjust permissions, so that each branch can't access each other's reports. Set up authorized managers who can oversee the entire operation.
Book a DemoHelp your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
