- SMS
- Marketing
- Advertisement
Energy Companies Preferring Hotcrm
With the services provided in government or private channels, the energy sector appeals to a vast audience.
With the services provided in government or private channels, the energy sector appeals to a vast audience.
Wide customer portfolios and management are among the greatest requirements to manage operations by meeting the security needs required in large public spaces.
Our call center software integrates with your CRM. This means that agents will be able to see customer information as they talk to them. This improves service and makes each customer feel special.
Number of Flexible Employees
Thousands of employees, who can serve in different locations, can be communicated through the same channel.
As a result, minimize security and management vulnerabilities using a single communication platform for a consistent experience across the company at lower, more predictable costs.
Compatible with Hotcrm 's traffic problems with a usable model, quickly and safely with a virtual pos. You can offer me to pay. You can also make your customers pay over the phone.
All can be done through channels of the size of your customers and can be recorded between these stages. You can benefit from these benefits of our technology, especially to advance in sales and demonstrate your competence.
Thanks to Hotcrm , you can create automatic searches for the information you want. You can both follow these calls live on the supervisor screens and access the details of the calls from our reporting module.
In addition, you can initiate a call without the need for any other action by clicking on the phone number in the contact information registered in your CRM.
With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.
Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.
