In the healthcare sector, patient relations are key. Patients must be able to reach out to health professionals whenever they need care. Responding immediately over any channel helps you establish trust and build your brand.
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When your patients need care, let them reach you right away. They can connect with an agent on Facebook, WhatsApp, Telegram and web chat.
Patients want quick answers to questions about scheduling, billing, hours and more. Create an Interactive Voice Response system to provide answers at the press of a button.
Offer your patients the convenience of secure virtual payment options. Make service calls and payments through a single interface.
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The reporting center allows you to access your data and keep an eye on metrics in real time. Improve the quality of your calls with these smart insights.
Route incoming calls to the best possible agent. Our sophisticated AI system takes into account several factors for seamless service.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Make smart adjustments based on real data. Improve your important KPIs and efficiency will skyrocket.
Our infrastructure is redundant and scalable. That means you'll always be able to show up for your patients.
Security is a high priority. Your call center data will always be safe with us.
See the big picture. Gain valuable insights about your business with comprehensive reports.
Set up satisfaction surveys, informative announcements and more for your patients. With IVR, these systems work 24/7 without any need for an agent.
Make payments even easier for your patients. With smart credit card integration, they can pay in seconds.
Want to see how your team is doing? We've created a fast and powerful way to measure the performance of your agents.
Set up custom greetings based on your patient's CRM card information.
Hotcrm supports over 40 different languages. Give uninterrupted service with instant translation.
Automatically upload your missed calls to the dialer system and create automated workflows for missed calls.
