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Outsource Firms Prefer Hotcrm
Outsource Firms Prefer Hotcrm The Hotcrm Cloud Platform Is Built For Rapid Action And Maximum Scalability.
Outsource Firms Prefer Hotcrm The Hotcrm Cloud Platform Is Built For Rapid Action And Maximum Scalability.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands. Hotcrm has helped alleviate the increased burden on the outsourcing industry during the COVID-19 outbreak by quickly delivering tailored solutions to the largest BPO companies, including Teleperformance and Webhelp.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
The Hotcrm cloud platform is built for rapid action and maximum scalability. You can easily manage the demands of your customers by responding quickly to changes in personnel and call traffic.
In this way, you can add qualified customer representatives instantly and earn more opportunities. Built-in CRM integrations and Web APIs make it easy for you to access customer
information and reporting. In addition, customer representatives working in the outsource call center can work in your center or remotely.
A computer, headphones and Internet connection are sufficient for this. Hotcrm takes complexity out of the equation, making it easier for outsource call centers to focus on their business.
Hotcrm is with you to support you even after the projects go live. Every Hotcrm user can reach the Hotcrm support team 24/7 via phone, e-mail or chat channels on issues related to product and case management.
Hotcrm provides not only software support, but also the support, training, and consultancy services you need for the successful continuation of the operation, optimizing periodic growth and contraction.
Hotcrm aims to be a business partner that provides real added value to its customers by charging its entire service portfolio with a pay-as-you-go model. You can scale as you need, pay for what you use instead of using expensive security and storage software.
All features are included in one pricing. In addition, it allows you to reduce your software development and hardware costs four times less than traditional call center systems.
With Hotcrm , you can start using your call center within days. With our user-friendly interface, you can strengthen your operation while increasing the performance of your customer representatives.
You can perform your legal and collection transactions, where the document and information traffic is very intense, in a fast and reliable environment by making use of Hotcrm ’s advanced technologies. With multi-channel communication options, you can make it easier for your customers to reach you and increase your service quality. In addition, you can easily manage all
communication with your customers on a single platform, track transactions with advanced reporting options, use personalized search methods, and automate transactions with ready-made APIs and integrations. You can maximize productivity and customer satisfaction by taking advantage of all the innovations of the digital environment.
With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.
Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
