Cold calling is an important strategy realtors use to gain more clients. Many real estate agents have discovered how effective it can be to outsource this task to a call center.
Hotcrm gives you a powerful CRM-integrated call center that operates 24/7. Your call center agents can handle all inbound and outbound calls.
Our call center software integrates with your CRM. This means that agents will be able to see customer information as they talk to them. This improves service and makes each customer feel special.
Give your customers a fast and secure payment option. With integrations to payment gateways, they can make payments over the phone.
Create automatic searches for the information you want. Follow calls live on the supervisor screen and track details in real time.
Make sure the customer speaks with the agent they talked to last. Create portfolios with dedicated agents and increase your service qualities.
With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.
Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
