- SMS
- Marketing
- Advertisement
Technology Companies Preferring Hotcrm
Thanks to Hotcrm 's technology infrastructure, you can implement the most suitable call center solution for you.
Thanks to Hotcrm 's technology infrastructure, you can implement the most suitable call center solution for you.
Our call center software integrates with your CRM. This means that agents will be able to see customer information as they talk to them. This improves service and makes each customer feel special.
You can use many features such as customized IVR for incoming call management, queue-based routing, text-to-speech, automatic call distribution, forwarding to the preferred representative, VIP customer service in Hotcrm . In this way, you can increase the loyalty of your customers to your company and your service quality.
Outgoing Call Management And Dialer With Predictive and IVR Dialer features, you can automatically make campaign, sales, collection and survey calls and increase your productivity. With Hotcrm , which can be integrated with CRM systems, you can view customer information before the call and update the information after the call.
Thanks to the Iyzico integration provided by Hotcrm , you can offer your customers the opportunity to pay quickly and securely. With the virtual pos, the privilege of paying over the phone not only accelerates the sales processes, but also increases your reliability. In particular, you can benefit from these benefits of our technology in order to speed up the sales processes and demonstrate your competence.
With Hotcrm Web Chat, Whatsapp Chat, Telegram Chat and Facebook Chat, you can make it easier for your customers to reach you through written channels. You can use interactive chat distribution and chat routing menus in chat. In addition, your customer representatives can meet more than one chat at the same time and allow you to produce quick solutions for your customers.
You can access the details of all chats made by customer representatives from the chat reports screen on the platform.
With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.
Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shopping volume.
