Hotcrm of different channels of communication with your customers and can offer customized solutions, you can keep the maximum level of customer experience. Personalized service while providing your customers ' expectations and increase loyalty to your company you can meet.
Our call center software integrates with your CRM. This means that agents will be able to see customer information as they talk to them. This improves service and makes each customer feel special.
Alotech provided by Iyzico thanks to the integration, you can offer to your customers the option to pay in a fast and secure way. It accelerates the sales process over the phone with a virtual POS payment increases your credibility with privilege.
Thanks to Hotcrm , you can create automatic searches for the information you want. You can both follow these calls live on the supervisor screens and access the details of the calls from our reporting module.
In addition, you can initiate a call without the need for any other action by clicking on the phone number in the contact information registered in your CRM.
Number of Flexible Employees IVR in order to transfer our last interviewee preferential tail and user steps, you can have a meeting with the client representative, the customer's last caller. In this way, a user experience your customers by creating personalized portfolios with account managers they wish to achieve. In addition, each representative of different regions or create lists, sales, marketing or support in the way of your own design, you can manage your operations.
With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.
Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.
